President, California Hotel & Lodging Assn, San Diego, CA
I have worked with Alan Barmaper at several properties where he performed everything from reservations training, food & beverage standards training, remedial and advanced sales training, and focus groups with country club members with feedback to senior management. He has always exhibited a high degree of professionalism and knowledge in working with different levels of customers and his follow-up reports and promised actions were timely, succinct, and action oriented. His efforts have been extremely well received, whether the goal was to teach new skills, reinforce others, or help management show concern and willingness to better serve customer’s needs. Pam Richardson General Manager / Past President California Hotel & Lodging Association
Triumph Hotels, New York, NY
Alan, your Reservations Sales Training, Guest Service Training and Sales Team Training has brought our hotels measurable improvements in both ADR and occupancy. We continue to enjoy your bi-annual tune-ups and always look forward to your next visit.
General Manager, Triumph Hotels
The Grafton on Sunset, West Hollywood, CA
I have engaged the services of Alan Barmaper at numerous properties over the past dozen years. Alan has delivered guidance for my sales teams, trained my GSA teams and reservationists and assisted with our F&B service standards. The consistency and effectiveness of these efforts continue to impress me to this day.
General Manager, The Grafton on Sunset
JRK Hotels, Brentwood, CA
For the past seven years I have called upon Alan Barmaper to assist me with mentoring for select management staff and training our GSA teams at our JRK collection of properties. I remain thoroughly pleased with his professionalism, value and results.
President, JRK Property Holdings
Pickwick Hotel, San Francisco, CA
Alan has provided an immeasurable value to our property. He makes me feel as if I am his only client…always available and ready to deliver the services I am requesting. Whether it be consulting with my sales team or training my front line staff, Alan’s expertise and enthusiasm leave a lasting impression on my team.
General Manager, The Pickwick Hotel